A phone AI that fits seamlessly into existing business processes
Our structured integration process
The implementation and rollout of EIKI® follows a clearly defined methodology. This includes the targeted definition of results and corresponding performance parameters, the company-specific configuration of the AI, the operational rollout, and long-term performance measurement & control.
We place great importance on a seamless integration of the AI into existing business processes, ensuring that data security and high performance are structurally accounted for from the very beginning.
Our foundation for innovative customer interaction
Our integration process comprises four strategic levels:
Potential Session (First Steps)
Identification and specification of concrete use cases
9 Work Steps (Implementation)
Use case modeling, knowledge structuring, configuration and implementation of the AI, and performance measurement
13-step quality management
Quality assurance based on a 13-step testing model focused on data protection, security, stress and load limits, resistance to manipulation, and more
License & Performance Planning
License planning and scaling logic based on defined performance units, campaign structure, call volume, and more
Potential Session: Strategic Use Case Identification
The starting point of our collaboration is the so-called "Potential Session." At this stage, our primary goal is to identify and prioritize concrete use cases for your company. As part of this process, we jointly analyze the status quo of your company and create a transparent comparison between your objectives and the current state of existing business structures and strategies.
The Potential Session focuses on clarifying the following key questions:
What is the company's concrete objective? Where are changes desired or necessary, and which results should be consistently pursued?
Where are the bottlenecks, or where are relevant resources lacking? Where is hidden optimization potential located?
In which use cases can the deployment of our emotionally intelligent phone AI create concrete added value?
Based on this analysis, we jointly develop specific deployment scenarios in a "Creativity Round" and discuss various rollout variants and their implications. We then evaluate and prioritize the defined use cases based on their cost-effectiveness, profitability, contribution to goal achievement, and likelihood of realization, taking into account your company's actual capabilities and capacity.
Finally, an exemplary use case is defined in detail and discussed, which will serve as the basis for modeling and configuring the phone AI going forward.
Strategic Rollout in Operation: Our 9-Step Integration Model
After identifying the suitable use cases, the operational rollout follows. This follows nine clearly defined work steps based on our "Initiation – Setup – Results" model:
Initiation
Goal definition, idea & concept development, comprehensive Company Setup based on trend and market research, company vision, identity, and mindset
Setup
Use case modeling including role and task allocation, conversation design & sales techniques, testing & implementation of the AI
Results
Pilot operation & rollout, evaluation & assessment of performance based on clearly defined KPI parameters, reviews, continuous optimization
Agent system configuration / database (prompt/RAG/interaction) / custom scalability / security
The 9 work steps include:
Setting Up the AI
Preparation of the technical foundation by defining the system environment, access logic, and an organizational basis for configuration.
AI Type EIKI®
Configuration of EIKI® with a clear functional profile consisting of role understanding, a conversational and behavioral framework, and on-brand communication
Company Setup
Establishing the company-specific structure. This includes product and service definitions, a forward-looking vision, compliance structures, industry, target groups, and process and service knowledge
Use Case Modeling
Concrete modeling of use cases based on defined conversation goals, performance parameters, and knowledge curation
Testing
Testing of the configured AI, including conversation quality, argumentation structures, process logic, system stability, and transparency in customer dialogue
Implementation
Seamless integration of the AI after successful validation
Rollout
Live operation of the AI
Results
Continuous analysis and evaluation of performance based on previously defined KPIs
Review
Evaluation of insights gained from monitoring, identification of weaknesses and optimization potential, and controlled optimization of the AI
- Situation
- Necessity
- Goal
- Idea
- Concept
- Plan
- Result
- Empowers Employees
- Creative
- Experience Intelligence & Creative AI Intelligence
- Confident Competence
- Excellent Dialogue
- Measurable Results
- Trend
- Market
- Industry
- History
- Vision
- Identity
- Mindset
- Organization
- Compliance
Agent system configuration / database (prompt/RAG/interaction) / custom scalability / security
The initiation phase consists of:
Strategic Setting Up the AI
This step lays the systematic and organizational groundwork for configuring the AI. Here, the target direction, the scope of use, and all necessary framework conditions for deploying EIKI® are discussed. The primary factors addressed are:
- What role should EIKI® play within the company and in the respective use case?
- In which areas of work are there bottlenecks? Where is there a fundamental need for automation?
- Which processes should be handed over to the AI?
- Which target group should be reached?
- Which performance parameters and success criteria are decisive for future monitoring?
AI Type EIKI®
In this step, EIKI® is developed as a specific AI type. A clear functional profile is defined, which includes:
- General presence: tone of voice, gender, dialect, and more
- Dialogue and argumentation structure
- Permitted decision-making scope
- Role allocation, and more
Establishing this foundation ensures that the phone AI remains controllable, manageable, and operates exclusively within the defined behavioral framework.
Company Setup
This step creates the interface between the AI and your company. Here, a knowledge curation takes place based on a comprehensive Company Setup, ensuring that the AI can hold knowledgeable conversations and correctly convey your company's expertise to customers. Company-specific experience and processes are stored so that the AI gains an understanding of your company's sales, product, and process logic. This includes:
- Industry, product, and management structures
- Product and process experience
- Sales logic
- Consulting strategies, and more
13 Steps for Quality: 13-Step Quality Assurance
Before and during live operation, EIKI® undergoes a 13-step quality, security, and compliance testing model, to ensure a high level of system security, process stability, and conversation quality. In particular, four levels are strategically tested:
Conversation Quality & Role Understanding
This level focuses on EIKI®'s interaction with the customer during the conversation. It verifies whether the phone AI operates within the defined behavioral framework, fosters respectful and knowledgeable communication, and transparently discloses its role as a digital system.
Technical Stability
Here, system tests and stress tests provide clear validation of system stability. This checks whether every process step and the phone AI's conversation structure remain stable even under peak load and complex requests.
Data Protection & Regulatory Compliance
The GDPR test analyzes whether the dialogue complies with regulatory requirements and previously defined data protection parameters. This includes, in particular, access and deletion concepts, data minimization, and transparency obligations.
Resistance to Manipulation
This area tests the process security of the phone AI. A “fake test” checks whether EIKI® can detect and fend off potential manipulation attempts by external AIs or other outside parties.
Continuous self-tests
Ongoing testing: internal & customer
Interfaces and environment
Real and EIKI test with “blind” testers (2 test groups)
The end customer tests in small pools that are then gradually expanded
Severity and priority of bugs
Customer sign-off of the live version
Check under peak load
Data protection compliance
Informing the end customer about EIKI usage
Manipulation or manipulation attempts by external AI or other outside parties
Ongoing quality checks and optimization.
Detecting and resolving side effects
License Planning
As a final step, the integration of EIKI® is based on clearly structured license planning. This is oriented around your specific use case and the planned scope of integration, resulting in two differentiated usage profiles:
Use of the AI for an "action use case" with a fixed term
Use of the AI as part of a "resource use case" with an annual-based design.
Beyond this, license planning is also oriented around call volume, campaign structure, scaling requirements, and the defined performance parameters. The deployment planning remains flexible: you have the option to initially deploy the phone AI in individual defined scenarios and then expand the integration step by step as needed.
Billing is based on concrete performance units. A performance unit is based on the actual operational use of EIKI®, for example, the call volume within the defined period. A performance unit includes approximately 10,000 process minutes and 5,000 phone minutes.
Further Insights
AI-based customer interaction is a matter of trust
Feel free to contact us in person.
