CODA
Software Development
Writes, reviews, and documents code for integrations, interfaces, and custom extensions.
About UsShaping the Future Today –
Shaping the Future Today –
We Are EIKI®
Visionary thinking & pragmatic execution for efficient results
A team of entrepreneurs, scientists, and technologists—supported by specialized AI agents—develops AI systems that understand not only the content of communication, but also the emotions behind it.
2 Years
established in the market
30+ Years
of experience per founder in sales, IT & strategy
7
satisfied clients
7 + 8
experts & AI agents
Our Story
It All Began with the Courage to Question the Status Quo
01
The Challenge
Our phone AI EIKI® wasn't born from a desire to simply follow a trend and build an AI. It emerged as an answer to a real challenge in customer communication: customers expect real-time responses as well as hyper-personalized offers and advice. Given the growing shortage of skilled workers, high cost pressure, language barriers, and wait times caused by overload or inquiries outside business hours, these customer needs simply could not be realistically met.
02
The Idea
We needed a solution that could deliver round-the-clock availability along with personalized, expert-level advice at high quality — without additional manual effort, regardless of time, resources, or staffing capacity. But to truly meet customer needs, the idea had to go far beyond telephony alone: alongside authentic conversations, we wanted to build an autonomous system that accompanies the customer throughout their entire journey, takes over repetitive processes, and thereby relieves their teams.
03
The Philosophy
But this basic idea wasn't enough on its own: for us, successful customer engagement isn't defined by merely answering standard questions, but by authentic, individual conversations rooted in a deep understanding of the customer. A conversation doesn't succeed through perfect answers alone — it succeeds when the customer feels understood, truly seen, and personally advised. We needed a solution that continuously identifies and understands customer needs and market trends, analyzes conversation patterns, and conducts emotionally intelligent dialogue.
04
The Configuration
On top of that, not only should the customer be viewed individually, but the company also needed to be represented authentically and with expertise. That's why EIKI® is individually configured: through the development of its own persona, the definition of a specific role, and the buildout of company-specific expertise that accounts for work culture, values, process and product knowledge, and more.
05
The Insight
In the process, we learned one thing above all: customers don't expect an artificially perfect conversation partner, but an interaction with genuine, individual value — right where reason and instinct decide on trust. This insight still shapes EIKI® today. The goal isn't to imitate or replace a human, but to create efficient, authentic, high-quality customer communication that puts the customer at the center.
Our Standard
We combine emotional intelligence with years of expertise in sales, consulting, and personality coaching. This lets us create phone interactions that are authentic and tailored to each individual customer.
EIKI can be modularly adapted to different use cases across many industries, knowledge domains, and processes. This turns customer service into a personal and impactful experience.
Our standard: a technology that is emotionally intelligent, reliable, and human at the same time. That's who we are – and that's EIKI.
Our Vision
What Do We Want to Achieve?
Intelligent and authentic communication for today and tomorrow
EIKI® was born from the basic idea of fundamentally redefining customer communication. We pursue a vision of the future in which phone interactions are available at all times, personal, and efficient. Our technology is designed to help companies deliver 24/7 advisory conversations and shape any sales process with high precision, without losing the personal, human touch. The goal: Every interaction—in every industry—is precise and efficient, regardless of the complexity and volume of the customer request.
The vision: to develop AI systems that understand not only the customer's request, but also the emotions behind it, so they can respond appropriately. The future connects human action with technological innovation—sustainably increasing business efficiency while creating an empathetic connection with customers. EIKI stands for Empathy, Intelligence, Solution-orientation, and measurable Impact and combines state-of-the-art AI solutions with human excellence in action. This creates a world where technology enriches human interaction instead of replacing it.
"
People decide. EIKI®—for future-ready communication.
" The Team
The People Behind EIKI
Entrepreneurial experience, scientific rigor, and technical implementation expertise
Founders & Executive Management
Robert Gerhards
Managing Director & Co-Founder · Product, Platform & Sales
- Responsible for product strategy, platform development, and sales at EIKI® GmbH
- 32 years of professional experience in IT consulting, strategy, sales, business development, virtualization & UX
- Founder & Managing Director of digital sales Resulting GmbH and Managing Director & Partner of Winner's Edge GmbH
Dr. Wolf W. Lasko
Managing Director & Co-Founder · Strategy & Innovation
- Responsible for corporate strategy, innovation management, and partnerships at EIKI® GmbH
- Founder & Managing Director of digital sales Resulting GmbH & Winner's Edge GmbH
- Creative consultant at the Institute for Applied Creativity, shareholder of @yet GmbH
- 32 publications on business philosophy, entrepreneurial thinking & action, management, leadership, sales, and communication
Prof. Dr. Detlef Schoder
Co-Founder & Scientific Advisory Board Member (Advisor)
- Head of the Department of Information Systems and Information Management at the University of Cologne
- Provides scientific guidance for the EIKI® platform, particularly on agentic AI systems and privacy-compliant conversational AI
- Bridges current research and practical enterprise AI
Team
Max Pfeiffer
Head of Technology & AI Development
- Development of the agent – from persona design through precise role definition to curating company-specific process and product knowledge for tailored AI responses.
- Conception and implementation of specific use cases based on real customer scenarios.
- Continuous AI testing and quality assurance for the EIKI® platform.
Lara Lasko
Business Development
- Develops new customer and partner relationships for the EIKI® platform
- Identifies and develops new use cases based on specific industry requirements
- Serves as the interface between customers, sales, and the product team
Alina Gerhards
AI Quality Assurance & Digital Presence
- Responsible for testing the AI and ensuring authentic conversation quality.
- Leads EIKI®'s entire web presence – from strategic planning through UX design and content to continuous technical development.
Partner Network
Rasmus Lehnert
Outreach Expert · Founder of Targetory
- Responsible for building AI-powered outreach and sales systems for industrial mid-sized companies in EIKI® projects: identifying, enriching, and personally engaging target customers
- Certified Clay Solutions Partner: combines data enrichment, automation, and sales processes into a system built for reliable day-to-day operations
- Certified in Machine Learning and AI with Python (HarvardX)
Digital Colleagues
Our AI Agent Team
Eight specialized AI agents contribute to every project—orchestrated by the EIKI® platform and always under human control.
Digital Colleague
EIKI®
Your Virtual Customer Advisor
- Individual personality: gender, dialect, language & tone are fully configurable
- Emotional intelligence: recognizes mood & feelings and adapts the conversation accordingly
- Data-driven response structure: draws on stored expertise and analyzes conversations in real time
- 24/7 availability: reachable at all times, even with high call volumes
PILOT
Project Management
Plans implementation projects, manages milestones, and keeps everyone informed with transparent status reports.
MUSE
Content & Design
Develops conversation guides, persona copy, and content tailored to the brand, target audience, and tone of voice.
VERA
Testing & Verification
Runs thousands of simulated customer conversations and automated regression tests before every release.
ARGUS
Monitoring & Operations
Monitors the platform, conversation quality, and performance around the clock and reports anomalies immediately.
AEGIS
Security & Compliance
Continuously checks access, data flows, and configurations against GDPR and EU AI Act requirements.
NEXUS
Integration
Connects EIKI® to CRM, ERP, ticketing, and telephony systems through standardized APIs.
SCOUT
Market & Knowledge Research
Monitors markets, competitors, and trends and keeps the agents' company knowledge up to date.
People decide, agents accelerate: Every task has an accountable person on the team.
Values
What Drives Us
Eight convictions that shape every decision, every product, and every customer relationship at EIKI®.
01
Value / 01
Pioneering Spirit
Visionary ideas become AI solutions that stay one step ahead of the market.
02
Value / 02
Emotional Closeness
We build technology that picks up on nuance - for conversations that feel human, appreciative, and personal.
03
Value / 03
Uncompromising Integrity
GDPR- and EU AI Act-compliant, hosted with full data sovereignty in Europe. For us, trust isn't a feature — it's the foundation.
04
Value / 04
Responsibility by Design
We develop AI that empowers people instead of replacing them – transparent, fair, and grounded in a clear ethical stance.
05
Value / 05
Measurable Impact
We deliver hard results: faster, more precise, more cost-effective, and always provable through KPIs and ROI.
06
Value / 06
True Partnership
We see ourselves as part of your team: from the first idea to scaled operations. Honest, committed, long-term.
07
Value / 07
Compass for the Future
We anticipate trends instead of chasing them, giving you a strategic lead that lasts.
08
Value / 08
Craftsmanship with Speed
German engineering depth meets agile startup pace: fast in execution, thorough in results.
Milestones
EIKI's Journey
From an idea over coffee to our own GmbH – our journey in milestones.
June 2024
The Birth of EIKI®
Between steaming cups of coffee and a whiteboard full of ideas, the vision of a phone AI that truly listens was born. EIKI® originally emerged from Digital Sales Resulting GmbH.
Early 2025
First Market-Ready Phone AI
Launch of our first fully functional phone AI, including an integrated automation platform, developed out of Digital Sales Resulting GmbH.
Q1 2025
Leap to Agentic AI
Expansion with long-term memory and autonomous task management: EIKI® became a true digital colleague.
Q2 2025
Enterprise Readiness
New architecture on Kubernetes and microservices: scalable, fault-tolerant, and ready for enterprise-level loads.
Q3 2025
Live on Microsoft Azure
Platform went live on Azure, followed by the first pilot deployment with an enterprise customer.
Q3 2025
First Large-Scale Campaign: 2,000 Dealers
Successful phone campaign with 2,000 dealers, including answering-machine detection, callback requests, and complete sales and advisory scripting.
Q4 2025
GDPR Certification
Official confirmation: EIKI® meets all requirements for European data protection and data sovereignty.
March 2026
Founding of EIKI® GmbH
The vision becomes a company: EIKI® GmbH was officially founded and ready for its next stage of growth.
The market is ready for modern communication. Are you?
Feel free to reach out to me.