Configured for Authentic & Brand-Compliant Customer Interaction
The configuration of EIKI® follows a clear goal: creating a respectful and compelling user experience. To ensure this, we deliberately avoid a standardized solution with automated responses and pre-formulated arguments.
We create a digital employee whose conversation and behavioral structure is based on a fundamental understanding of your target audience, industry, and product range. It is modeled along concrete role, knowledge, and process logic, and on this basis can convey your expertise, values, and sales logic in a brand-compliant manner. EIKI® identifies concerns and customer type early on and specifically adapts its argumentation and conversation approach.
The result is a phone AI that interacts with your customers with emotional intelligence and technical precision – controllable, high-performing, and with a lasting impact.
How EIKI® Works
Our phone AI assistant is modeled so that the result is an authentic and technically experienced employee serving the customer. To achieve this, EIKI® goes through a structured development process that strategically combines technological sophistication with sales expertise:
Base Setup
At the outset, a so-called base setup takes place. The focus here is on a detailed representation of your company: industry, product range, target audience, desired tone, and all relevant framework conditions are defined and prioritized. This step lays the foundation for how our phone AI interacts. Going forward, the way the AI thinks, acts, and interacts with the customer is based on this defined framework.
Business Knowledge
Next, the business knowledge is shared with the agent. This includes product and process experience, sales logic, consulting strategies, and the formulation of a creative concept. This gives the AI a comprehensive understanding of how successful sales and consulting processes work in your company, allowing it to represent the customer-facing role based on your approach.
Use Case Configuration
Finally, the individual configuration is applied to a specifically defined use case. To this end, the following questions are answered:
- What role should the agent take on?
- What conversation approach is meaningful and strategically efficient here?
- Which processes and tasks should be handled autonomously? etc.
Based on this specification, an experienced and empathetic phone AI assistant is created, capable of precisely assessing how to act in each situation and with each customer type.
Various approaches are combined for this purpose:
Learning Curve to Voice AI as a Top Performer in Sales
As desired, EIKI® can interact with customers across all common channels:
Our phone AI enables authentic and individually tailored customer conversations. Thanks to standardized APIs, it can be seamlessly integrated into existing IT and software systems. A service unit includes 10,000 process minutes and 5,000 phone minutes, enabling handling of up to 1,500 phone minutes per day (approx. 6 hours).
Scaling is achieved flexibly across multiple service units, allowing high call volumes to be handled without any loss of quality. Finally, our AI voice agent requires only minimal IT effort, allowing technical implementation to be completed in the shortest possible time.
30 Years of Practical Knowledge and 7 Years of AI Expertise in One Solution.
EIKI® not only offers technological excellence and company-specific knowledge, but is also based on solid sales expertise. The configuration logic was developed from our licensed Result Framing® approach. This method aligns sales precisely and consistently with the desired target outcome. In doing so, we deliberately shift perspective by thinking backward from the result:
After precisely formulating the desired outcome, we identify customer segments, growth potential, and strategic levers as well as decision logic that makes a relevant contribution to achieving the goal. Every measure and every activity is specifically reviewed and systematically evaluated for its relevance and effectiveness. This process is also a core component of configuring our phone AI. On this basis, we ensure that EIKI®'s conversation and argumentation structure does not follow random patterns, but rather a consistent outcome-oriented control logic.
In addition, over 30 years of practical sales experience and 7 years of AI expertise flow into the configuration of EIKI®. Furthermore, around 41 specialist books published by us in the areas of sales management, new customer acquisition, change management, innovation, digitalization, and business management form the methodological foundation of our phone AI.
Technology and AI only reach their full potential when based on solid human experiential intelligence. This strategic combination is precisely what makes EIKI® a powerful, technically precise, and emotionally intelligent employee.
The Personality Framework of Our Phone AI
EIKI® has a clearly defined, company-specific persona, configured in detail so that it can conduct a customer conversation as authentically and empathetically as a human employee. In addition to our sales know-how, this identity comprises the following core components:
Personality
Through specific filter and configuration options, our phone AI is given a clear personality: gender, voice, accent, tone of voice, etc. can be specifically configured to your preferences and corporate identity. You can freely and individually decide which persona should represent your company and how it should interact with customers.
EIKI®'s System Architecture
Our phone AI has a modular, supervisor-controlled system architecture that strategically combines technological stability and a semantic knowledge architecture with agentic intelligence.
The result: a powerful infrastructure that operates stably, consistently, and always at top-performer quality, whether handling high call volumes or complex sales and dialog processes.
Emotional AI TechnologyA central supervisor coordinates specialized agents, manages tasks and workflows, and ensures structured process chains.
Your Next Step Starts Here
Performance & Monitoring
Continuous evaluation and optimization.
Implementation & Integration Process
Seamless connection to your system landscape.
Pricing & Cost Model
Flexibly scalable & economically predictable.
Use Cases
Applications across all industries.
Are You Ready for Measurable Results in Customer Service?
Then feel free to contact us.
